How to Report GCash Fraud & Unauthorized Transactions

If you suspect fraud, a scam, or an unauthorized transaction on your GCash account, act immediately. GCash provides 24/7 emergency hotline support for security concerns — you do not have to wait until business hours to report these issues.

Steps to Report GCash Fraud

1. Call the GCash hotline 2882 (Globe/TM) or (02) 7213-9999 immediately.
2. Inform the agent that you are reporting a fraud, scam, or unauthorized transaction.
3. Provide your GCash-registered mobile number and describe the incident.
4. Ask the agent to freeze or secure your account if necessary.
5. Document the transaction reference numbers and report details for follow-up.

Types of GCash Fraud to Watch Out For

• Phishing: Fake websites or messages asking for your MPIN or OTP.
• Social Engineering: Someone posing as GCash support asking for your credentials.
• SIM Swap Fraud: An attacker taking over your SIM to access your GCash.
• Unauthorized Transfers: Money moved out of your wallet without your knowledge.

How to Protect Your GCash Account

Never share your MPIN, OTP, or account password with anyone — including people claiming to be GCash agents. Enable GCash security features like face verification. Regularly check your transaction history for suspicious activity.